AI-powered chatbots aren’t completely unfamiliar to us. Although the worldwide buzz around them arose just a couple of years ago, we’ve already seen them in action before. For example, virtual assistants like Siri or Alexa have been helping us on a daily basis for years.
Even if you didn’t attach any importance to it, many brands have been using the same technology for years too to deliver quick and meaningful customer support service. Still, the speed of development this technology gained during Covid-19 and beyond is unprecedented.
According to DigitalCommerce360, chatbot adoption skyrocketed by 426% during the first round of global lockdowns in 2020. During the same year, OpenAI released its revolutionary autoregressive language model GPT-3. Since that time, it’s been developing rapidly. And it seems like AI is already integrating into all spheres of life and business.
As of 2023, AI chatbots have seen many applications. Students ask them to write academic papers like professional dissertation writing services or clarify complex academic concepts. Marketers ask them to craft product descriptions and other marketing copy. And even developers can use this technology as it can even write code.
But what’s really in it for us? Let’s figure this out right now!
What Are AI Chatbots?
In a nutshell, these are computer programs powered by artificial intelligence (AI). These programs leverage the technology of natural language processing (NLP) to analyze and understand customer questions and provide prompt answers to them, mimicking human conversation.
How Does it Work?
In case you are reading this because of writing a doctoral work on this matter, keep in mind that the work of AI chatbots from “inside” is a very deep and complex matter. Thus, it makes sense to delegate this task to a reputable dissertation service. But if we had to explain it in broad terms, here is a brief context.
The first ever chatbot was created in 1996 at MIT. Originally, it was a completely text-based program. It was designed to reply to a limited set of questions. And all answers were pre-written by its creators. In a nutshell, this software worked like an interactive FAQ and didn’t have any capacity to answer queries they weren’t trained for.
After some time, this technology gained a more conversational nature. Developers empowered it with natural language processing, which enabled them to be contextually aware and learn on the go. Simply put, the more human language they were exposed to, the better they could answer questions and simulate a real conversation.
By this day, chatbots have already gone down a long path of training and improvement. They are now powered by AI and natural language understanding (NLU). These tools also rely a lot on machine learning and deep learning to develop a large knowledge base and provide responses to literally any user question. They can identify user intents and needs accurately, and they learn to complete more and more tasks.
Top 5 Applications of AI Chatbots in 2023
To understand the real value of this technology in today’s world, we need to see the applications it already has in different sectors of our lives. Here are some of the most notable ones:
1. Getting Answers to Questions
This is the primary application of such programs. And this is how anyone can use them. Let’s say you have a question about a topic you are studying at school, healthcare, weather, or literally anything else in the world – ask it, and a chatbot will answer it promptly and accurately.
Thanks to artificial intelligence and access to a huge database, these tools can give answers to the most complex questions in seconds.
2. Handling Bookings, Shopping, and Scheduling
By this time, a huge number of companies we use every day for various services have invested in chatbots to improve customer experiences. Some of these companies are Pizza Hut, KFC, Icelandair, and many others.
This means that we can now use these programs to book flights, schedule an appointment with the doctor, order food from our favorite restaurant, etc. This is indeed a new era for consumers.
In 2023, a conversation with chatbots indeed feels just as real as a conversation with a human being. Due to this reason, we can see more and more examples of its use for companionship purposes.
This technology has become a real virtual companion to people who need someone to talk to. It can speak on general topics, react to answers, and ask questions. It also can share interesting facts and news. Now, there is even an example of a suicide-prevention bot designed for people with depression.
4. Customer Service
This is one of the oldest applications of AI chatbots. They are used across all niches and industries to provide customer care 24/7 without human intervention. These tools can significantly improve customer experiences and save companies a lot of money.
5. Content Creation
Modern chatbots possess enough contextual understanding. Due to this reason, they can be used not only for information delivery but also for content creation. Users can now ask them “write my dissertation,” “write a product description,” or even “write a code,” and the program will deliver compelling content based on the user’s request.
Why Are AI Chatbots Game-Changers?
Now you know about some of the most common applications of AI chatbots. Of course, there are many other existing and potential applications.
Of course, there are certain limitations and concerns related to using these tools today. For example, in terms of content creation, these programs can’t come up with something unique. Instead, they use existing content from thousands (and more) of sources and compile it in one.
So, you can hardly use AI-generated content for marketing purposes without heavily editing it first. Clearly, teachers also don’t tolerate this technology. So if you are a student, it’s certainly better to use the best paper writing services instead of AI to handle your college tasks.
Nevertheless, we can confidently say that this technology is a game-changer in 2023. Despite any limitations, artificial intelligence has the potential to boost human efficiency and productivity.
Chatbots enable us to streamline a variety of daily processes. From learning and companionship to data analytics and business decision-making — the possibilities of this technology are huge. It’s already making a big difference in different industries and spheres of our lives. And we definitely expect it to bring even more changes in the future as it develops and learns further.
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