What happens when your Chatbot is hacked? It could result in your customer’s personal information being exposed, or it could mean spam in the chats of your customers’ friends and families who download the Chatbot after seeing their friends use it. If you haven’t considered the security risks yet, it’s time to start doing so—here are seven Chatbot security best practices to avoid Chatbot security risks as you build out and deploy your bot to production.
What is Chatbot?
A Chatbot is a computer program that can pretend human discussion. They are commonly used in online customer service to automate repetitive tasks. While chatbots can be very helpful, they also pose a security risk.
Many chatbots can orally answers the most complex questions like Alexa. This Chatbot works on AI technology. You can see that your voice is now integral part for machines to understand humans.
Chatbots are now communicating with customers on a personal level and the days are gone for automated phone response where you were needed to press numbers to chat with customer professionals.
Chatbot Security Best Practices
Here are some Chatbot security best practices to avoid Chatbot security risks:
1. End-to-end encryption
End-to-end encryption is a critical security measure for chatbots. Only the one who sends the messages, and the recipient can see the messages being exchanged. This means that even if someone were to intercept the data, they would not be able to make sense of it.
One thing you can do to keep safe your business from the vulnerability of Chatbot is to get an SSL certificate. You can check different SSL certificates and we advise to buy Thawte SSL, Comodo SSL or any other SSL certificate and using it with your email accounts.
Even if hackers could access servers where the information is stored, they could not extract the data. They would need to access the decoding keys to comprehend the information. Social media platforms are a better resource when it comes to security issues. They have incorporated end-to-end encryption into their messaging channels to protect themselves against cyberattacks.
2. Biometric authentication
One way to keep your Chatbot data private is to use biometric authentication. Biometric that only authorized users can access the Chatbot data. You can use fingerprint or iris recognition, or even a voiceprint. Biometric authentication keeps Chatbot safe.
It is not surprising that such innovations are increasing in popularity because they ensure safety in personal devices. One of these devices – Iris – can scan unique fingerprints and is gaining popularity.
3. User Identity Authentication
The next tip to ensuring Chatbot data privacy is to verify the user’s identity. It can be done through a few methods, such as requiring a login, using two-factor authentication, or verifying an email address or phone number.
The purpose of user authorization or authentication is to identify if a visitor to your website has valid credentials such as a username and password. Once credentials are confirmed, the next phase is to exchange for authentication.
In chatbots, authentication timeouts can be used, which enforce the need to generate new tokens after a few seconds. To secure Chatbot, 2-Factor authentication is used to verify the user.
4. Enable Two-Factor Authentication
The main thing you can do to secure your Chatbot is to enable two-factor authentication (2FA). 2FA adds an extra layer of security by requiring users to confirm their identity with a code sent to their phone or email before accessing their account. When setting up 2FA, make sure that only one person knows the password, and that it is not written down anywhere so that if someone else gets ahold of it, he will not be able to get into your account.
5. Use HTTPS
Secure Socket Layer is a quality security protocol to establish an encrypted link between a server and a client. SSL certificate keeps data confidential and safe. SSL is important for chatbots because it helps protect user information, such as passwords, credit card numbers, and personal information. You can also set up a firewall to prevent unauthorized access to your chatbot’s server. It will help keep your chatbot’s data safe from hackers. SSL certificates come in different forms, each with its features and benefits. Depending on your needs, you can choose Domain Validation, Organization Validation, or Extended Validation certificates. All of our certificates use 256-bit encryption to protect your data and come with a warranty to cover damages if something does happen.
6. Scan your website for vulnerabilities
Any Chatbot interacting with users on your website should be properly secured to protect your data. Any website that contains a Chatbot should be regularly scanned for vulnerabilities. If you wish to safeguard your personal and business data, vulnerability scanning is necessary. One of the most common reasons people scan their site is to ensure their website has not been hacked and compromised by malware or viruses.
7. Self-Destructive Messages
A Chatbot should be programmed to delete all messages after a certain period. It secures users’ privacy and prevents data breaches.
As per GDPR, collected data should not be stored more than predefined time. To keep your Chatbot secure, you should also consider using a secure server to host your Chatbot. A secure server will help to protect your Chatbot from hackers and keep user data safe.
Security concerns are crucial as the latest technologies and business tools may introduce new threats. However, most organizations understand about safety, and they take necessary measures to safeguard users’ information. In addition, you can buy Thawte SSL certificates to make sure your chatbots are encrypted during transit, so there are no way hackers can steal your data.
Since chatbots are a relatively new technology, businesses must take the necessary measures to protect them from malware attacks. It provides assurance to users about their data safety.
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