What is Chatbot ? : An Artificial Intelligence Insight

What is Chatbot _ _ An Artificial Intelligence Insight

From Retail and Hospitality to Banking and Finance , Chatbot is cutting edge Technology . It is a market attraction for most of the Industry. Chatbots do not only reduce the serving time but It make the user experience great . This is an AI era and chatbot is next generation to Service Industry . When I go for AI conferences and interact with people on NLP and Machine Learning , People usually discuss about chatbots .Most often we start telling them the advance aspect and underline Technologies  inside a chatbot . What we miss there is chatbot basics . So this blog is for them who really want to understand ”What is chatbot ?” and its capabilities . To understand this article , Any expertise is not required but I promise You will be an expert in chatbot basics after reading this article . This will hardly take your four to five minutes .To make the chatbot learning more Interesting lets see the Google Trend of Chatbot in last one year .

What is chatbot Google Trend
What is chatbot Google Trend

What is chatbot : An AI specialize Approach –

Chatbot is a computer Program which simulate the human conversation .You can ask  questions to chatbot . Chatbot can answer them with its own Intelligence . It may also  take actions based upon your queries . Suppose you need to know the traffic condition around your area . Usually You have seen so many web portal for this purposes . These Portals have user friendly Interface . In these Portal ,  You have to provide all input in Structured Format .  Which usually gives us the feeling that we are dealing a machine .

In the opposite side , When we talk to any human , You

can  freely  ask like –

1.Tell me about the traffic around my Home  .

2. How is traffic near by {Location} .

These to looks different but has same Intents . You will always get the response because of  Human Intelligence . A human can map two or more  different sentence  which has same sense or Intents . Now if you get such response from computers and machines .You will feel that You are talking to a human .  Hey feeling surprised ! obviously you can get . Thanks to the Artificial Intelligence community and Its Scientist . They contribute and Provide us NLP enable Chatbot . These can act like a human . To make your understanding clear about what is chatbot ? I will Introduce You with few real time chatbot.

Top Real Time Chatbot –

Please Interact with your  virtual friends(chatbots)  and feel the power of Machine Learning and Artificial Intelligence . I promise , You will start loving them –


This is a award winning real time chatbot . You can enjoy  chatting with it . The Deep Learning Technology inside it make it more intelligent when you chat more with it . So many International Organizations have awarded this chatbot .

mitsuku chatbot

2.Rose –

This is also a human like chatbot . I personally find it very engaging . A very simple user interface with most sophisticated NLP back end . Have a look at its user Interface –

What is chatbot Rose
What is chatbot – Rose

So I think , You must have understood what is chatbot and How it works . Lets See How it is changing the Service Industry very fast –

Why Chatbot is a Market Disruptive Technology-

As I have mentioned in the Top of the article , chatbot is a market disruptive technology for Service Industry . It has a great influence in almost every sector . I have some clear numbers for Finance and banking Industry . So lets explore it –

What is chatbot ( A Market Distruptive Technology )
What is chatbot ( A Market Distruptive Technology )

Image Credit : The Financial Brand 

Now you can easily predict the chatbot market for next coming five years . Almost all IT giants have already created their NLP based chatbot framework with Cloud Integration . You need not Write too much code to build a chatbot. There  are also some open source framework where you can customize the code like RASA.AI .

Chatbot is not a magic , Its AI –

Yes ! Its not a magic .I agree, it looks like magic . When computer start understanding English , It is obvious to say magic . You know its all about NLP {Natural Language Processing} . If you do not use NLP in chatbot , It will not be able to recognize the intent . Lets understand it with an example –

Suppose You Train your machine with a question –

Question- What is chatbot ?

Answer – Its AI based human conversation simulation .

Now If you ask “Tell me about chatbot  “ , It will not recognize it with the same question earlier asked . Now think How many type of similar question you need to train your Machine to achieve a single Intent . There could be thousands variation of a single intent .

How to build a chatbot –

You can not only build chatbot but deploy and Integrate with Facebook in just 3-4 hours . Yes it is possible . Only you need to understand the basics of Artificial Intelligence chat bot Architecture  . This is four step process –

  1. Choose the best NLU for your chatbot . There are so many options are available like Dialogflow , RASA , Wit and Amazon Lex . You have to choose best for you .
  2. Train your chatbot with any of the framework .
  3. Setup your Web-hook and deploy it . It is only needed only when you want your chatbot take some action like calling external API or perform some logical task rather than simply answering predefined information .
  4. Integrate your chatbot with some chatting platform like Skype , Facebook messenger etc.

Learning Resources for chatbot development

I will suggest to take some video resources for chatbot development . Specially , I recommend video where you need to do so much configuration. This save a lot of time . Udemy is always a best place to learn any skills . I will suggest you to have a look on best artificial intelligence chat bot development video series on udemy .

End Notes –

So Friends , I hope must have found this article helpful for basic knowledge on chatbot . Please subscribe our Newsletter for any Update related to Machine Learning and  Artificial Intelligence . The Team at Data Science Learner will keep writing for you on chatbot . You can also write back to us .

Thank You for Reading !

Data Science Learner Team .

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Meet Abhishek ( Chief Editor) , a data scientist with major expertise in NLP and Text Analytics. He has worked on various projects involving text data and have been able to achieve great results. He is currently manages Datasciencelearner.com, where he and his team share knowledge and help others learn more about data science.
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